23-08-2024

Edwin Frericks has been active for three years at Springplank, an organisation that helps people redirect their lives. The father of two children and an experienced counsellor, he has found his way within the Intake & Advice team. “I started at Springplank as a route counsellor,” says Edwin. “That was a great time during which I was able to learn a lot.” Still, he sometimes missed the space to give more attention to the candidates. “I noticed that, due to the caseload and often complex situations among candidates, I could not spend the time on them that I wanted. You want to mean more, but there are now limits.”

He eventually found a new role internally: Intake & Advice. Here, Edwin has the opportunity to meet candidates during an initial introductory interview and then refer them to the counselling that suits them best. “After candidates apply through the Walk-in on Fuutlaan, the intake interview is the first step in the process,” he explains. “We have an hour to get to know someone and understand what they need. We talk about all areas of life - from addictions and mental health problems to social circumstances. It's up to us to quickly form a realistic picture.”

In his new role, Edwin continues to connect with candidates in a sincere way. “An essential principle for me is that I see someone as an equal human being, regardless of circumstances or behaviour,” he says. “Moreover, many people have already been through so much and have lost trust in help agencies. I want them to feel heard and seen despite everything.” For Edwin, this is more than just the professional side of his job; for him, it is just as much about love and humanity. “Listening and giving attention from my heart, that difference, that's what it's all about for me.”

Since his team moved to a new location, Edwin has noticed that his work has gained even more depth. The short lines of communication with candidates, colleagues and chain partners contribute to mutual trust and make contacts easier. “Some candidates I even see here every day, for example at the day care centre,” he says. “That ensures low-threshold contact and gives them the confidence that we are really there for them.”

His work at Intake & Advice now allows Edwin to contribute to the success of others every day, in a way that appeals to both him and his candidates. “It remains a challenge and a privilege every day to meet people on their path and help them progress in the best way possible.”